Judicial Appointments and Conduct Ombudsman (JACO)

The Judicial Appointments and Conduct Ombudsman (JACO) is a UK government organisation that provides an independent review of complaints about the conduct of judicial office holders and the judicial appointments process.

JACO works with the Ministry of Justice and can look into complaints about how investigating bodies have handled allegations of misconduct by judicial office holders, as well as complaints about the judicial appointments process1.

Here’s what JACO does:-

Judicial Conduct Complaints

If someone is not satisfied with how a complaint about a judge, magistrate, tribunal member, or coroner was handled, they can apply to JACO. The complaint must have already been considered by the Judicial Conduct Investigations Office, tribunal president, or magistrates’ advisory committee.

For judicial conduct investigations process complaints, the JACO are responsible for:

considering complaints about the judicial conduct investigations process
asking the Judicial Conduct Investigations Office, a tribunal president, or magistrates’ advisory committee to re-investigate a complaint where appropriate
recommending changes to procedure in order to prevent the same issue from happening again
proposing that compensation be paid if we believe that a complainant has suffered because of maladministration

JACO Judicial Conduct Complaint Form

Complete the JACO judicial conduct complaint form to ask the Judicial Appointments and Conduct Ombudsman to look into the handling of a complaint about judicial conduct.

Judicial Appointment Complaints

JACO also looks at how complaints about the judicial appointments process are handled.

For judicial appointment complaints, the JACO are responsible for:

considering complaints about the judicial appointment process
making suggestions to the Lord Chancellor and the Judicial Appointments Commission (JAC) on how to proceed when a complaint has been upheld
recommending changes to procedure in order to prevent the same issues from happening again

JACO Judicial Appointment Complaint Form

Complete the JACO judicial appointment complaint form to ask the Judicial Appointments and Conduct Ombudsman to look into the handling of a complaint about judicial appointment.

Judicial Appointments and Conduct Ombudsman

The current Judicial Appointments and Conduct Ombudsman is Douglas Marshall. If you need to contact JACO, their email address is headofoffice@judicialombudsman.gov.uk

Office of the Judicial Appointments and Conduct Ombudsman
Postal Point 1.55
1st Floor, the Tower
102 petty France
London
SW1H 9AJ
United Kingdom

JACO Important Information

It’s important to note that JACO cannot help with a court or tribunal case, investigate a judicial office holder, or say whether their actions amount to misconduct. They also cannot reopen a court or tribunal case, review a judge’s decision, reprimand the office holder, remove them from office, or force anyone to pay compensation. However, they can recommend an apology, compensation for any loss suffered, or changes to the judicial complaint process.